منابع مشابه
Factors Affecting Customer Orientation in Iranian Hospitals
Customer orientation is one of the new approaches which is recently considered by the Iranian Healthcare Centers. The present study aims to identify the main factors of customer orientation in Iranian hospitals. The study is done through analysis of a questionnaire designed after recognition of the main variables. Iranian Social Security Organization Hospitals (the major governmental health ins...
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This study aimed to identify the factors affecting nurses' customer orientation. A survey was conducted on 440 nurses working for general hospitals in South Korea from November 22 through December 15, 2012, and this study analyzed the data from the questionnaire with SPSS Windows 18.0. Data were analyzed using t-test, analysis of variance, Pearson's correlation, and multiple regression. All fac...
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AS STRATEGIC IMPERATIVE Clearly, one of the most important strategic imperatives for companies in the financial service sector in general, and especially in the insurance industry is customer-orientation, in particular due to current structural changes in the insurance industry (see empirica 1995; Prokop 1996): + The high intensity of the (Europe-wide) competition, measures of deregulation, and...
متن کاملfactors affecting customer orientation in iranian hospitals
customer orientation is one of the new approaches which is recently considered by the iranian healthcare centers. the present study aims to identify the main factors of customer orientation in iranian hospitals. the study is done through analysis of a questionnaire designed after recognition of the main variables. iranian social security organization hospitals (the major governmental health ins...
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This paper presents research-in-progress. An extensive customer-centric data warehouse architecture should enable both complex analytical queries as well as standard reporting queries on customer data without performance restrictions for both requirements. This paper introduces a dichotomic approach, which brings together these contradicting tasks of a data warehouse. On the one hand, it elabor...
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ژورنال
عنوان ژورنال: Journal of Service Research
سال: 2001
ISSN: 1094-6705,1552-7379
DOI: 10.1177/109467050133005